Refund policy

Returns & Refunds

We don't offer refunds or exchanges for change of mind once a product has been opened or used. Our products are chemicals, so for safety reasons we can't take back anything that has been opened.

Unopened orders (7-day cooling-off for online orders)

You may cancel an online order within 7 days of receiving it, as long as the product is unopened, sealed and in its original packaging. You pay the cost of returning it to us.

Damaged, faulty or wrong items

Please check your order when it arrives. If something is leaking, damaged, faulty or not what you ordered, email onfootdetailing@gmail.com with your order number and photos. We'll replace it, or refund you if we can't, and we'll cover the return shipping. Your rights under the Consumer Protection Act are not affected.

How to return

Email us first at onfootdetailing@gmail.com. Items sent back without approval won't be accepted. Return address: 76 Montgomery Road, Tedderfield AH, Eikenhof, 1872.